Refund Policy

Return & Guarantee Policy

We want you to love your experience with Growplex. If you’re not satisfied, we offer two types of returns depending on your situation.

90-Day Money-Back Guarantee (Tried Products)
If you’ve used the product as directed and are not satisfied with your results, you’re covered by our 90-day money-back guarantee.

Applies only to products that have been used or tried.
Valid within 90 days of your original order date.
Limited to one refund per customer (first-time order only).
Shipping costs are non-refundable.
Customers must provide clear before and after photos as proof of consistent product use.
Contact us at help@growplex.co with your order number and photos of your product to begin your claim.

30-Day Return Policy (Unopened Items)
If you decide not to use or open your product, you can return it within 30 days of purchase for a refund.

Products must be unopened and in their original packaging.
Customers are responsible for the cost of return shipping.
We recommend using a trackable shipping method.
Once received and inspected, refunds are issued to your original payment method, typically within 5 business days.

Non-Returnable Items
Certain items may be non-returnable for hygiene or safety reasons. These will be clearly marked on the product page and are not eligible for a refund unless defective or sent in error.

Return Address
All returns should be sent (after approval) to:
365 North Ave, Carol Stream, IL 60188, United States

Please email help@growplex.co before sending any items back. Items returned without authorization will not be accepted.