Privacy Policy


This Privacy Policy describes how growplex.co (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have questions, want more information, or would like to make a complaint, please contact us:

Email: help@growplex.co
Mail: Growplex LLC, 1 East Erie Street, Suite 525-5387, Chicago IL 60611, United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Device Information

  • Purpose: Load the Site properly for you and perform analytics to optimize performance.
  • Source: Automatically collected via cookies, log files, tags, pixels.
  • Disclosure: Shared with Shopify, Google Analytics, Meta (Facebook Ads), and other analytics providers.
  • Collected: Browser version, IP address, time zone, cookie info, viewed products/pages, search terms, site interactions.

Order Information

  • Purpose: Fulfill orders, process payments, ship products, and provide customer communication.
  • Source: Collected from you.
  • Disclosure: Shared with Shopify, Recharge, Shipfusion, payment processors (Shopify Payments, PayPal), and fulfillment partners.
  • Collected: Name, billing/shipping address, email, phone number, payment details (credit card, Apple Pay, etc.).

Customer Support Information

  • Purpose: Provide customer assistance and order help.
  • Source: Collected from you directly.
  • Disclosure: Shared with customer support providers (e.g., Gorgias).
  • Collected: Communication content, contact info, previous orders, and other support-related data.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to operate the Site and fulfill our services. For example:

  • Shopify: Powers our store. Privacy Policy
  • Shipfusion / Recharge / Gorgias / PayPal / Klaviyo
  • Law Enforcement: If required by law (subpoena, warrant, etc.)
  • All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Behavioural Advertising

We may use your Personal Information to deliver targeted ads through platforms like:

You can also opt out via: Digital Advertising Alliance

Using Personal Information

We use your information to:

  • Offer and sell products
  • Process payments
  • Ship and fulfill orders
  • Communicate about your purchase
  • Send you promotional offers (if opted in)

GDPR (EEA Residents)

If you live in the EEA, we process your data based on:

  • Your consent
  • Fulfillment of our contract
  • Legal obligations
  • Legitimate interest (e.g., fraud prevention, marketing)
  • Rights:
  • Access your data
  • Correct or delete data
  • Request portability
  • Object to automated decision-making

Data is initially processed in Ireland and transferred to the US/Canada. Shopify GDPR Info

CCPA (California Residents)

If you reside in California, you have the right to:

  • Know what Personal Information we collect
  • Request correction, deletion, or transfer of your data
  • Opt out of the “sale” of your data

We do not sell the personal information of minors under 16.
To submit a request, contact help@growplex.co

Cookies

We use cookies to improve user experience, remember settings, and analyze behavior. Cookies include:

Name Function Duration
_secure_session_id Storefront navigation 24h
_shopify_y / _y Analytics 1y
cart Shopping cart 2w
checkout_token Checkout 1y
...and more. See full list at Shopify’s cookie policy

You can manage cookies through your browser settings or visit allaboutcookies.org

Do Not Track

Because no standard exists, we do not alter data collection practices in response to Do Not Track signals.

Changes

We may update this policy to reflect operational, legal, or regulatory changes.

Complaints

To lodge a complaint, contact us via email or post. If you're unsatisfied, you can contact your data protection authority.

UK Customers: ICO - Make a Complaint

Last updated: June 12, 2025